What questions should I ask a bathroom contractor before hiring them in Metro Vancouver?

Before hiring a bathroom contractor in Metro Vancouver, you should ask about their licensing, WorkSafeBC coverage, insurance, experience with your specific project type, warranty, waterproofing methods, and their approach to permits — these questions protect you from the most common problems homeowners encounter. A good contractor welcomes these questions; one who gets evasive or defensive is showing you exactly why you need to ask.

Start with credentials and coverage. Ask for their WorkSafeBC clearance letter — this confirms they carry workplace injury coverage, which protects both their workers and you as the homeowner. In British Columbia, if a contractor without WorkSafeBC coverage is injured on your property, you can be held liable. Request a copy of their general liability insurance (minimum $2 million is standard for Metro Vancouver residential work, and strata corporations typically require this as a condition of renovation approval). Ask whether they hold a valid business licence in the municipality where your project is located — the City of Vancouver, Burnaby, Surrey, and other Metro Vancouver municipalities each require contractors to hold local business licences.

Ask about their experience with projects like yours. "How many bathroom renovations have you completed in Metro Vancouver in the past two years?" is a straightforward question that tells you a lot. Follow up with: "Can you show me photos of 3–5 completed bathroom projects?" and "Can you provide 2–3 references from recent bathroom renovation clients I can contact?" If your project involves a condo or strata building, ask specifically: "Have you done strata bathroom renovations before? Are you familiar with strata approval processes, restricted work hours, and the insurance documentation strata councils require?" Strata renovations have unique requirements, and a contractor unfamiliar with them will cause delays and frustration.

Waterproofing is the most important technical question. Ask: "What waterproofing system do you use in showers and tub surrounds?" The answer should mention a specific membrane system — Schluter Kerdi, liquid-applied RedGard or Hydroban, or an equivalent. If the answer is vague, or if they say they use greenboard or moisture-resistant drywall behind shower tile, that's a red flag. Proper shower waterproofing is mandated by BC Building Code Section 9.29 and is absolutely essential in Metro Vancouver's humid climate. A failed waterproofing job leads to mould, rot, and a complete tear-out within 3–5 years — costing more than the original renovation.

Ask about permits and inspections. "Will you pull all required building, plumbing, and electrical permits for this project?" Any plumbing relocation, electrical modifications, or structural changes require permits from your local municipality. Permit fees in Metro Vancouver are typically $150–$600 depending on scope. A contractor who suggests skipping permits to save time or money is putting you at risk — unpermitted work creates insurance complications, liability issues, and problems at resale when home inspectors flag it.

Discuss the project timeline and schedule. "When can you start, and how long will the active construction take?" Popular Metro Vancouver bathroom contractors are often booked 4–8 weeks out. Ask: "Will your crew be on-site every day, or will there be gaps?" Some contractors juggle multiple projects and may leave your bathroom torn apart for days at a time. Get a clear schedule with milestones. Also ask: "What happens if we discover problems behind the walls during demolition — like water damage, corroded piping, or asbestos?" In older Metro Vancouver homes, this is common, and understanding how change orders and additional costs are handled before demolition begins prevents disputes later.

Get the contract details right. "Will you provide a written contract with a detailed scope of work, total price, payment schedule, and warranty?" A legitimate contractor provides a comprehensive written contract. Never pay more than 10–15% as a deposit, and never pay the full amount before the work is complete. A typical payment structure is 10–15% deposit, 30–40% at rough-in completion, 30–40% at tile and fixture installation, and 10–15% holdback on completion. Ask about their warranty — a reputable Metro Vancouver bathroom contractor should offer a minimum 1–2 year workmanship warranty.

Ask who will be doing the actual work. "Will you and your crew do the work, or will it be subcontracted?" Many general contractors subcontract plumbing, electrical, and tile work. That's normal and often produces better results since specialists do what they do best. But you should know who's coming into your home and confirm that subcontractors also carry WorkSafeBC coverage and appropriate insurance.

Finally, ask about communication. "How will you keep me updated on progress, and who is my point of contact if I have questions or concerns?" Clear communication prevents most renovation disputes. A contractor who returns calls promptly before you hire them will likely communicate well during the project.